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Claims can be reported by sending a claim form to an email address: Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.

The claim will be settled without undue delay, no later than 30 days from the date of claim submission, unless the seller and the buyer agree for a longer period.

Rights to defects and claims shall be lodged by sending a claim, including a claim for goods, a proof of purchase and a description of the defect, to the address of the seller's place of business.